ITSM

Service desk vs help desk vs ITSM

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When it comes to ITSM, there are loads of terms and jargon. There are three important IT support terms that are often misused or confused: Service desk Help desk ITSM (information technology service management) What is ITSM? IT service management, or ITSM for short, is how IT teams manage the end-to-end delivery of IT services […]