Miscellaneous

Enterprise Service Management for HR and Legal

Posted on

Introduction Curious about enterprise service management? Service desks aren’t just for IT teams anymore. As the world of work becomes more digital, teams like HR, legal and even facilities are using Jira Service Desk to manage and track tasks like employee onboarding, contract signing, and room booking. Companies like Twitter are embracing what is called […]

Miscellaneous

Jira Service Desk and AppDynamics: Customer Story

Posted on

Based in San Francisco, AppDynamics began as a global application monitoring service in 2008. Teams within the company operated as startups within a startup. When faced with challenges, individual teams created custom solutions in order to “make the digital world work”. As AppDynamics grew to 2000+ employees, they needed to update their processes and systems […]

ITSM

Service desk vs help desk vs ITSM

Posted on

When it comes to ITSM, there are loads of terms and jargon. There are three important IT support terms that are often misused or confused: Service desk Help desk ITSM (information technology service management) What is ITSM? IT service management, or ITSM for short, is how IT teams manage the end-to-end delivery of IT services […]

Atlassian & Jira Tips

The Benefits of Atlassian Cloud Migration

Posted on

Atlassian aims to deliver a positive Server to Cloud migration experience. To test it, Atlassian migrated the whole company’s Confluence and Jira instances to the Atlassian Cloud. After experiencing the migration process firsthand, Atlassian has learned how to make customers’ migration experiences smoother and more intuitive. Why migrate from server to cloud? Atlassian has more […]