Now Hiring

Atlassian Application Support Engineer

Job Overview

The employee will be responsible for installations, demonstrations, and configurations of our software to our remote customers. They will need to be able to demonstrate software functions to clients, lead clients in evolving their business through the Atlassian suite, and work with client teams to customize a Jira solution. 


  • Provide customer coaching and training on Agile practices, principles, mechanics, roles, and artefacts
  • Create and customize JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes to support customer projects.
  • Consult clients on adopting and configuring JIRA (and Confluence) in Agile environments
  • Support customer teams in understanding the evolution of their roles within the Agile framework
  • Provide input to the development of high quality solutions, including product selection, execution of test scenarios, and assessment against architectural requirements
  • Advise clients on the best approach to meet technical and/or functional problems with Atlassian tools (JIRA, Confluence etc) and complementary 3rd party products
  • Establish and maintain relationships with customers as a source of informed, reliable, professional advice about solution options
  • Collaborate with leadership and various stakeholders on providing strategic insight into defining and improving service/solution features


  • Experience in using Atlassian products (Jira, Confluence, Bitbucket, Bamboo etc)
  • Experience in Scrum Agile methodology
  • Experience in administration, consulting, or support
  • Experience in leading organization and enterprise transformation initiatives
  • Excellent facilitation skills in leading teams in the adoption and improvement of Agile
  • Collaborate effectively with cross-functional team members and teams
  • Oral and written communication skills
  • Self motivated and thrive on developing solutions to open-ended business problems

Apply by emailing your resume to office@dragonagile.com, or complete the form below.